Help & FAQs

Help

FAQs

How It Works

Vesture Drop is a luxury clothing rental subscription. Choose a Silver, Gold, or Platinum plan and receive a curated selection of premium garments delivered to your door each month. Wear them, return them, and get a fresh drop — or buy pieces you love at member price.
After subscribing, browse our collection and add items to your box. We ship your selected pieces with a prepaid return bag included. When you're done, simply place items in the bag and hand it over to our delivery partner for pickup.
It depends on your plan — Silver members get 2 items, Gold members get 4 items, and Platinum members get 7 items per month.
Yes — you can hold onto items as long as your subscription is active. However, your next drop won't ship until we receive your current items back, so returning promptly ensures you get fresh pieces each cycle.

Membership & Billing

Silver is ₹1,299/month (2 items), Gold is ₹2,499/month (4 items), and Platinum is ₹3,699/month (7 items). All plans include free returns.
You are charged on the same date every month — the date you first subscribed becomes your monthly billing date. For example, if you subscribe on the 10th, you'll be charged on the 10th of every subsequent month.
Yes, you can change your plan at any time from your account. Changes take effect from your next billing date.
You can cancel anytime from My Account. If you have items at home, return them before your next billing date. Your cancellation takes effect once our delivery partner scans your return. See our full Terms & Conditions for details.

Shipping & Returns

Silver members receive standard 3–5 day shipping. Gold and Platinum members get priority 1–2 day shipping.
Every shipment includes a prepaid return bag. Place your unwashed items inside, seal the bag, and hand it to our delivery partner during their next pickup visit. No drop-off needed.
Yes — returns are always free for all membership tiers. The prepaid return bag is included with every drop.

Item Condition & Care

Every item is graded on a condition scale from Good to Brand New. The condition of the best available piece is shown on the product page. Items below Good condition are removed from rental and made available for purchase only.
All returned items are professionally cleaned and inspected before being made available again. We follow garment-specific care instructions to maintain quality.
Yes — any item in your drop can be purchased at member price. Simply select the buy option from your account and we'll process the purchase instead of a return.
Normal wear is expected and covered. Significant damage (stains, tears, missing parts) may result in a damage fee. Platinum members have item insurance included that covers most accidental damage.

Support

You can reach us via the Contact page or email us at support@vesturedrop.com. We typically respond within 24 hours.
Payment method updates are managed through your Razorpay subscription. Contact our support team at support@vesturedrop.com and we'll help you update your payment details.